Frequently asked questions
Is there a low demand policy?
Flights are subject to a minimum number of seats being sold on any given day
In the event of low demand for your selected flight, we will attempt to contact you a minimum of 24 hours before departure, via the contact information given at time of booking
We will offer you the option of either re-scheduling your flight date & time or purchasing additional seats up to the minimum required to make the flight financially viable
Are there any age and weight restrictions?
All aircraft are subject to weight & balance limitations, both for individual passenger weights and the combined weight of all passengers flying
The individual seat limit is 110kg (17 stone), if anyone in your group is above this weight you will need to purchase an additional seat unless you have purchased an exclusive use flight and do not intend to fill all the seats
Additionally, there is a maximum group weight of 500kg, if your total group weight exceeds this, we may have to ask you to reduce passenger numbers to bring the flight inside this restriction
Children under the age of four are not permitted to fly with us. Additionally, there is a minimum passenger weight limit of 15 kg. Children under 16 must be accompanied by an adult
Should you wish to discuss any other these items, please call us on 01737 420 120
Are there any health restrictions that might prevent me from flying?
There are certain health restrictions which may prevent you from flying, these include; Limited Mobility, Epilepsy, Heart Conditions & Pregnancy. If you have concerns that you may not be able to fly please call us on 01737 420 120
You may also need to seek advice from your Doctor
Are there any reasons why you might stop me from flying?
The Operator will reserve the right to refuse any passenger from boarding the aircraft in the following circumstances:
- Late arrival at the terminal
- Failure to provide photo ID when required
- When intoxicated
- When displaying threatening or abusive behavior to our staff or towards any other passenger
- Any other behaviour that may compromise the safety any or all passengers on-board or the pilot
If you are refused access to the flight, you will not be entitled to a refund
Is there anything I can't have in my possession on a flight?
Under current CAA guidelines, you are not permitted to take any of the following items onto the aircraft:
Acid, Poison, Flammable Liquids, Explosives, Matches, Lighters, Bleach, Incapacitating Sprays, Ignitable Gas Devices & Compressed Gas
For full details, please click here
Please make sure you leave all such items in the terminal – we reserve the right to search any clothing and/or bags taken on board